LipBalm

Precautions & Safe Use – Lip Balm

Patch test recommended before first use

• Apply a small amount to the inside of the arm and wait 24 hours. Discontinue use if irritation occurs.

For external use only

• Do not ingest. Do not apply to broken, irritated, or damaged skin.

Avoid contact with eyes

• If product enters the eyes, rinse thoroughly with water.

Application

• Apply a small amount directly to the lips as needed. Use on clean, dry lips.

Storage

• Store in a cool, dry place away from direct sunlight and excessive heat.

Discontinue use if irritation occurs

• Stop use if redness, itching, swelling, or discomfort appears. Seek medical advice if symptoms persist.

Keep out of reach of children

• Use under adult supervision for children.

At Ayhanay, all our products are handmade in small batches, using natural ingredients and pure beeswax. Because of the artisanal nature of our work, returns are not accepted, except in the case of a confirmed defect or damage during transport.

Returns

We do not accept returns for reasons related to personal preference, colour, texture, or scent, as these may vary naturally from batch to batch. If your item arrives damaged or defective, please contact us within 14 days of delivery at ayhanay.natural@gmail.com

At Ayhanay, every product is handmade with care. We take the time needed to prepare each order and ensure it is safely packed and shipped with attention and love.

Processing Time

All orders are prepared and shipped within 2 to 5 business days after payment confirmation.

For customized items or products temporarily out of stock, preparation time may be extended. In these cases, shipping or delivery will take place once the product is ready. We will always keep you informed.

Shipping Methods

Orders are shipped via postal services or trusted courier partners. Shipping is available across the European Union and worldwide.

Shipping Costs

Shipping costs are calculated at checkout based on weight, size, and destination. We aim to keep shipping fees fair and transparent.

Delivery Times

Estimated delivery times after dispatch:

• European Union: 3–10 business days

• Worldwide: 10–15 business days

Please note that delivery times may vary depending on destination and carrier delays beyond our control.

Tracking

All parcels include a tracking number, which will be sent by email once your order has been shipped.

Lost or Damaged Packages

Ayhanay is not responsible for delays, losses, or damages caused by postal or courier services. However, we will gladly assist you throughout the process.

If your parcel arrives damaged, please contact us immediately at ayhanay.natural@gmail.com.